/ FOR PRINCIPALS — MYSTERY SHOPPING

See your counters the way a regulator would.

Trained shoppers walk into your agent locations as ordinary customers and test the moments that matter — the ID request, the threshold prompt, the refusal to structure. You get a scored report, ranked by location, with the findings to fix.

Schedule a demo What we test

SHOP REPORT · #MS-4471PASS

ID requested

Threshold prompt

Receipt issued

Refused to structure

Compliance score

OF 100

SHOPS CONDUCTED

across your network

PASS RATE

this cycle

BEHAVIORS TESTED

per visit

~0h

TO REPORT

findings turned around

/ WHAT WE TEST

The six moments an examiner cares about.

Each visit scripts real customer scenarios and scores what actually happened at the window.

Government ID requested

Did the teller ask for and inspect a valid ID before processing?

Threshold behavior

Were same-day and aggregation prompts handled correctly near $3,000 / $10,000?

Receipt issued

Was a compliant receipt printed and handed over?

Structuring resistance

When asked to split a transaction to stay under a limit, did the teller refuse?

Screening questions

Were sender / beneficiary details captured for screening?

No tipping off

Did staff avoid coaching the customer around reporting triggers?

/ SCORED & RANKED

Every location, on one leaderboard.

Each shop rolls up into a location score, so you see at a glance who’s solid and who needs attention — and can watch the number climb as remediation lands.

Per-behavior scoring, weighted by risk
Location and network trend over time
Repeat shops to confirm the fix stuck

LOCATION SCORES

Miami · Flagler

Houston · Bellaire

Newark · Ferry

LA · Vermont

Orlando · OBT

Chicago · 26th

CASE STUDY

The window that skipped the ID.

A shopper ran a $2,900 send at a Newark location and was never asked for identification. The shop flagged it, the report reached the principal within two days, and a targeted retrain went out. A follow-up shop three weeks later scored the same behavior a clean pass — documented, and defensible.

74 → 96location score, after fix

2 daysfinding to principal

1 retraintargeted, not blanket

Documentedevidence for the exam

Test the network before the examiner does.

Schedule a demo Onsite Visitation

The six moments an examiner cares about.

Government ID requested

Threshold behavior

Receipt issued

Structuring resistance

Screening questions

No tipping off

Every location, on one leaderboard.

The window that skipped the ID.

Test the network before the examiner does.

Regulatory changes, before your examiner.